Cancellation and Refund Policy

Effective date: 1 November 2026

Requesting cancellation. Contact +91 84313 98402 or hello.skrkitchen@gmail.com immediately with your order number. Our food is made to order. Before preparation starts, cancellation is free and we will refund the amount paid. Once preparation has started, cancellation for a change of mind is ordinarily unavailable. No refund is offered for a change of mind after preparation starts. We will explain the order’s status when you contact us.

Bulk and gathering orders. At least 24 hours’ ordering notice is required. Bulk orders may be cancelled free of charge up to 24 hours before delivery. After that, the preparation-based rule above applies.

If we cannot fulfil your order. If SKR cancels an order or cannot supply an item, we will refund the cancelled order or unavailable item, including delivery charges where the entire order is cancelled. A replacement or revised delivery time requires your agreement.

Missing, incorrect or unsatisfactory food. Contact us within 2 hours of delivery, with your order number and details. Include a photo of the problem. Do not consume food you believe is unsafe.

We will assess the issue and offer an appropriate replacement, full or partial refund, or another agreed resolution. The reporting window helps investigation and does not remove rights available under applicable law.

Returns and exchanges. Prepared food is perishable, so we do not accept routine returns or exchanges for a change of mind. Contact us before arranging any return.

Delivery problems. If a delivery fails or is materially delayed, contact us promptly. We will assess the circumstances under this policy and our Delivery Policy. Any redelivery charge must be disclosed and agreed before redelivery.

Refund timing and method. We acknowledge complaints within 24 hours and decide requests within 3 working days. Approved refunds will be initiated within 2 working days of the decision to the original payment method. The expected time for credit after initiation is normally 5–7 working days, depending on Razorpay and your bank or UPI provider. We will provide available refund references and help investigate delays.

Failed or duplicate payments. Send the transaction reference and order details to hello.skrkitchen@gmail.com. We will reconcile the payment and arrange any refund due. Do not send your PIN, CVV or OTP.

Questions or unresolved requests. Contact +91 84313 98402 or hello.skrkitchen@gmail.com, quoting your order number and any earlier correspondence.